---
type: Workflow
title: Customer Tour Request Workflow
description: Lifecycle of a traveler request from publication through guide application, selection, cancellation, or payment.
resource: https://viet-go.com/tour-request
tags: [workflow, customer, tour-request, guide-application]
aliases:
  - 客戶刊單流程
  - 導遊需求流程
  - 旅客需求流程
  - ガイド依頼フロー
  - ツアー依頼フロー
  - 고객 요청 흐름
  - 가이드 요청 절차
sources:
  - title: Post a Travel Request
    url: https://viet-go.com/tour-request
  - title: How to Book
    url: https://viet-go.com/how-to-book
verified: machine-confirmed
status: active
updated: 2026-09-01
---

# Customer Tour Request Workflow

This workflow describes the customer-facing traveler request marketplace.

## States

- `open`: The request is public and guides can apply.
- `accepted`: The traveler has accepted at least one guide, but the request may still accept more guides if more are needed.
- `ordered`: The selected guide list has been finalized and a matching order exists.
- `cancelled`: The traveler cancelled publication or the request was otherwise cancelled.
- `expired`: The request is no longer active because the service date has passed or the request expired.

## Typical Flow

1. Traveler publishes a request.
2. Guides apply to the open request.
3. Traveler reviews applications.
4. Traveler accepts or rejects guide applications.
5. Traveler either closes applications and proceeds to payment, or cancels publication if the request is no longer needed.
6. If the traveler wants to change date, budget, destination, or requirements, they should create a new request.

## Related Concepts

- [Traveler Request Marketplace](../services/tour-request.md)
- [Cancellation and Publication Controls](../policies/cancellation.md)
- [Payment Policy](../policies/payment.md)