Privacy Policy
We value your privacy. This policy explains how we collect, use, and protect your personal data
Last Updated: July 5, 2026
Policy Overview
VietGo (hereinafter referred to as "we") is committed to protecting your personal privacy. This privacy policy explains how we collect, use, store, and protect your personal data when you use our guide service platform. We strictly comply with relevant laws and regulations to ensure your personal data is properly protected.
Types of Data We Collect
🔹 Personal Identification Data
- • Name, email address, phone number
- • Gender, nationality
- • Personal photos (for guide profile display, not for identity verification)
🔹 LINE Login Information
When you use LINE login, we use your LINE basic information (such as name, avatar, user ID) for:
- • User account login
- • Member management
- • Sending notifications (Messaging API push)
Data Protection Commitment:We do not provide, sell, or exchange your data to third parties unless you consent or as required by law.
🔹 Payment Information
- • Credit card information (encrypted, we do not store full card numbers)
- • Payment records and transaction history
- • Billing address information
🔹 Service Usage Data
- • Booking records and service preferences
- • Interaction records with guides
- • Reviews and comments
- • Customer service communication records
🔹 Technical Data
- • IP address, browser type, operating system
- • Website usage logs and page viewing data
- • Cookie and similar tracking technology data
- • Device information and location data (if you consent)
Data Usage Purposes
🛠️ Service Provision
- • Create and manage your account
- • Process bookings and payments
- • Match guides with customers
- • Provide customer service support
🔒 Security Verification
- • Identity verification and account security
- • Prevent fraud and abuse
- • Ensure service quality
- • Legal compliance requirements
📈 Service Improvement
- • Analyze usage patterns and preferences
- • Improve platform functionality and experience
- • Develop new services
- • Conduct market research
📢 Communication
- • Send service notifications
- • Provide promotional information (with consent)
- • Customer satisfaction surveys
- • Important policy update notifications
Data Sharing and Disclosure
We do not sell, rent, or otherwise provide your personal data to third parties, except in the following circumstances:
Service Providers
Share necessary data with trusted third-party service providers, such as payment processing, customer support, etc.
Guide Matching
Share necessary contact information with your booked guide to provide services
Legal Requirements
Disclose data as required by regulations or court orders
Your Consent
Share data with your explicit consent
Data Security Protection
🛡️ Technical Security Measures
- • SSL/TLS encrypted transmission
- • Encrypted database storage
- • Regular security vulnerability scanning
- • Multi-layer firewall protection
- • Secure code development process
👥 Administrative Security Measures
- • Employee privacy training
- • Strict data access controls
- • Regular security audits
- • Incident response plan
- • Third-party security assessments
Important Reminder:Although we take multiple security measures to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute data security, but we promise to immediately notify affected users when security incidents are discovered.
Your Rights
Correct Personal Data
You can modify your personal data in the member center at any time
Delete Account
You can request to delete your account and related data
Contact Us:If you need assistance modifying or deleting data, please contact customer service: [email protected]
Cookies and Tracking Technologies
🍪 Necessary Cookies
Used for basic website functions such as login status, shopping cart, etc. Cannot be disabled.
📊 Analytics Cookies
Help us understand website usage and improve user experience. Can be disabled.
🎯 Marketing Cookies
Used for personalized advertising and content recommendations. Can be disabled.
You can manage cookie preferences in your browser settings, but disabling certain cookies may affect website functionality.
Have Privacy Questions?
We are always here to answer your privacy policy questions