What should I do if I am late, cannot find the guide, or face an emergency?
Contact the guide using the details in your booking and clearly share your current location and expected arrival time. If contact still fails, keep message and call records, then email
[email protected] or ask VietGo for help through our online customer service. You may contact us in any language. For immediate personal safety or medical emergencies, contact local police, emergency services, or hotel staff first.
Can I request a multi-day or multi-city itinerary?
Yes, you may submit a request with the number of days, city order, group size, budget, language, accommodation area, and preferred experiences. Guides respond according to their availability and coverage. Multi-city travel may require different guides and third-party transport providers. VietGo facilitates matching and does not sell package tours, so each service and fee must be confirmed separately.
Can I book for children, older travelers, or someone with limited mobility?
If your group includes a traveler with limited mobility, an older adult, or a young child, please explain their age, walking ability, wheelchair or stroller needs, rest frequency, dietary requirements, health considerations, and any other relevant needs before booking. Guides listed on VietGo may adjust the itinerary within their abilities. However, because transport safety, insurance coverage, and unexpected situations may be involved, we recommend giving priority to a locally licensed travel agency or private-car operator with appropriate insurance.
A private guide can offer a more flexible and independent itinerary, but the physical condition and unexpected needs of older adults, young children, and travelers with limited mobility cannot always be predicted. For safety, check the provider’s licence, vehicle insurance, travel insurance, and scope of coverage carefully before booking. A standard private-guide service does not replace professional caregiving, medical assistance, or insurance protection.
Which cities in Vietnam can I book a private guide for?
Depending on currently available guides and service areas, you can look for private guides, local companions, interpreters, or business companions in Hanoi, Ho Chi Minh City, Ha Long Bay, Ninh Binh, Sapa, Da Nang, Hoi An, Hue, Da Lat, Nha Trang, Phu Quoc, and other listed areas. Availability still depends on each guide’s dates and coverage.
How do I book business interpreting or a factory visit?
Choose a guide with interpreting or business accompaniment experience and describe the date, city, industry, meeting or exhibition, factory location, languages, duration, and specialist terminology. General escort interpreting differs from highly specialized or simultaneous interpreting, so provide enough information for the professional to confirm suitability and pricing.
What is the difference between the platform fee and the local payment?
The online payment is VietGo’s platform consultation fee (matching service fee), charged in TWD. The estimated local payment shown on the page is paid directly to the guide or service provider on the service date. VietGo does not collect the actual travel service fee. Review the fee details and possible additional expenses before booking.
When will my booking be confirmed?
After you submit your request and complete the platform payment, the guide still needs to confirm availability. You will receive a notification once confirmed. If no response arrives for an extended period, email
[email protected] and we will help check the matching status. Avoid making non-refundable transport or activity arrangements before confirmation.
Does the guide fee include transport, meals, and attraction tickets?
Unless the service page or confirmed arrangement says otherwise, the guide fee generally excludes transport, meals, attraction tickets, private vehicles, and personal expenses for both the traveler and guide. For intercity travel, a vehicle, or special activities, ask in advance and confirm who pays each cost.
What happens if it rains, a typhoon approaches, or an attraction closes?
The guide will discuss adjusting the time, order, or destination based on safety, transport, and official attraction notices. Ordinary weather changes do not automatically mean cancellation. If the service genuinely cannot proceed, it will be handled according to the circumstances and cancellation policy. Never ask a guide to continue in unsafe conditions.